Frequently Asked Questions
TRUTHIS is a beauty brand launched by Hong Kong influencer Ms Giann Chan (@chan.tsz.ying) Truthis means ‘’ Truth is ’’ , as the name implies, the brand delicts the truth about beauty and skin care. With concerted effort, Giann and her team are going to unveil the secret to a flawless skin.
ying). She has been one of the top influencers on Instagram since 2014 in Hong Kong. She takes every opportunity to learn about beauty and skin care. With her experience and knowledge, she hopes to share with more people who also see how beauty matters. Hence,she starts her own business and develops a sophisticated product line. It is believed that her immense followers can bring great success to her business.
Our products are deployed and manufactured either in Swiss or Japan.Our founder is a traveller, she has travelled to 50 countries, but Switzerland and Japan are always her favourite countries. She learned a lot about the culture during the time she became a tourism ambassador of Switzerland and Japan.
She admires the meticulous of Japanese and the pure environment of Swiss alps.
‘’ I always find my inner peace when traveling Japan and Swiss. I realised the importance of the ethical beauty in 2016. With the integration of beauty and wellness, I can see the dawn of a new age of beauty — one that aims to get the most out of a healthy mind , brain and overall wellbeing. I believe True Beauty Comes From the Inside Out.’’
Today, TRUTHIS: works with scientists in Japan and Switzerland, to create clean, cruelty-free, and environmentally conscious products for us and the environment.
Our laboratories have been dedicated to research on living cells and high-tech components since 1947 and comply with the most stringent international standards.TRUTHIS: uses advanced science to solve skin concerns, combining potent ingredients, cutting-edge formulas and meticulous studies to deliver targeted effective results.
Another important benefit of TRUTHIS is that our founder is a well known beauty blogger. She has worked with the biggest names in the beauty industry so a tremendous amount of knowledge and experience has gone into the making of this brand towards standing out from the crowd.
With concerted effort, Giann can understand women’s needs, truly solve skin problems from users‘ perspectives, and help transform imperfect skin into perfection.
Clean beauty” is best known for avoiding ingredients that are considered toxic (whether the ingredient has been scientifically confirmed as toxic or is still controversial), carcinogenic or harmful to the environment. However, the general belief of “clean beauty” is that not all synthetic ingredients are harmful, and a small amount may still be used to act as binders, stabilizers or to mask natural odors.
Truth is, we avoid: parabens, Mineral oil, phthalates, PEGs, ethanolamines, alcohol, chemical sunscreens, synthetic fragrance, BHT, and BHA.
No. Our products, as well as the individual ingredients themselves, are not tested on animals.
Yes. We do not test our products on animals and all our ingredients we source are cruelty free.
No, not all our products are vegan but they are all ‘Clean’. We will mention where possible and relevant, if a product is ‘Vegan Friendly’.
We encourage all pregnant or breast feeding customers to consult a health care professional prior to using any new products.
With the exception of specifically listed promotions on the website, TRUTHIS: delivery policy is listed below.
- Standard Delivery Service (Hong Kong, SAR of China & Macau, SAR of China)
- SF Express Locker (Hong Kong, SAR of China, only)
- Delivery fee: HK$45
- FREE SHIPPING on orders over HK$1500
Standard Delivery Service (Hong Kong, SAR of China & Macau, SAR of China)
Areas in service
- Standard Delivery Service is available within Hong Kong Island, Kowloon,
New Territories, Outlying Islands and Macau, SAR of China. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
- P.O Box is not accepted as a shipping address.
- Orders will be delivered to the address provided by the customer when placing their order.
An order can be delivered to one address only. If a customer requires sending orders to multiple addresses, the customer needs to place a separate order for each address.
- Shipping days and schedules
- The shipment will be ready in 1-2 business days upon confirmation of payment.
This might vary depending on stock availability.
- Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days.
For remote areas, it might take 3-4 business days.
- Delivery service is not available on Sundays and Public Holidays.
- Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
Mondays to Saturdays
09:00 – 19:00
Sundays and Public Holidays
- Outlying Islands Delivery Schedule:
Mondays and Thursdays
14:00 – 18:00
Tuesdays and Fridays
14:00 – 18:00
Wednesdays and Saturdays
14:00 – 18:00
International Order :
China & Macao – Delivery fee : HK$80
*FREE SHIPPING on orders over HK$1500
Overseas – Asia
Delivery fee : HK$180
Worldwide Delivery fee : HK$250
*FREE SHIPPING on orders over HK$2500
Please note that if you have chosen e-express for your order delivery service,
Please note that these shipping times are estimates & do not include
- About customs and import charges:
For defective and incorrect items, we have a 10-day exchange policy upon receipt of order, subject to the following terms and conditions:
- Items must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- If you change your mind about the product, please see the instructions below.
- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
For returns, please contact firstname.lastname@example.org with your order number and information on the affected item. Returned items must meet the requirements above.
Refund is only applicable if the item is out of stock.
What happens if I am unhappy with the product I purchase or I change my mind?
We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.